1. Who is LCNSgroup.com?
    
2. How do I find the items that I am looking for?
    
3. How do I add items to my shopping cart?
    
4. How does LCNSgroup.com protect my credit card information?
    
5. How long does it take to ship my order?
    
6. How do I review past orders?
    
7. If I live outside the USA can you still ship to me?
    
8. Can I return product if I don't like it?
    
9. Can you arrange for installation?
    
10. Can I place an order over the phone?
     
11. What about my privacy, do you share information?

Who is LCNSgroup.com?

LCNSgroup.com is a Florida based internet retailer of high quality business telephone systems and equipment. We can help advise you making the right decision of telephone and network equipment.

How do I find the items that I am looking for?

There are several ways to find the products that you are looking for. The first is to browse our site for it by clicking on a category from the home page. Another way is to search for it, by typing in a word or phrase in the search box and then clicking search. If these options don't work out please call us at 1-877-GET-LCNS for personal assistance.

How do I add items to my shopping cart?

When you find an item that you would like to purchase simply click the "Add to Cart" button. If there are options to be selected on your item, such as color, you will be asked to select an option before adding the item to your cart. This will take you to your Shopping Cart and allow you to edit the items in the cart, add more items, and complete your order.

How does LCNSgroup.com protect my credit card information?

We realize that you may have questions about sending your credit card information over the Internet. We use all of the latest technology to protect your identity and sensitive information

As an option you may call your order in to us or send it via fax.

We will never, under any circumstances, give out your credit card information or other personal information to anyone.

How long does it take to ship my order?

Your order is usually shipped on the same day as long as we receive your order by 3:00 PM Eastern time. Sometimes a wait of up to 12 hours of receiving your order and verifying your payment method is possible. Some orders may take longer depending on product availability.
 

How do I review my past orders?

To review your past orders simply click on the Log In to your account.

If I live outside the USA can you still ship to me?

YES we can! We ship many products overseas and some countries may require additional tariffs, taxes, and licenses, you will be responsible for these additional charges.

Payment verification can sometimes take up to 12 hours.

Can I return product if I don't like it?

Yes, you must call for an RMA number. Please see our terms of use for more information.
 

Can you arrange for installation?

Yes, in most cases we can supply you with qualified installers.

Can I place and order over the phone?

Sure! Please call us on our toll free number, you can this option if you don't feel secure using the online tools. Our number is 1-877-GET-LCNS.

Callers outside the U.S. should dial 1-352-624-3548.

Technical Support callers please dial 1-352-624-0356, Technical Assistance is not available on our toll free lines.

What about my privacy, do you share information?

No not a chance!

Under absolutely no circumstances will we give your information out to a third party, period. Please see our Privacy Statement for more information.